Question 1

What is Soragai?

Accepted Answer

Soragai is a premium AI video and image generation platform built for production professionals and creatives. Write a short prompt, choose your model and parameters, and Soragai’s AI enhancement system automatically rewrites it into a cinematically rich prompt — so you get high-quality, production-ready output on the first try.

Question 2

Who is Soragai for?

Accepted Answer

Anyone who needs high-quality AI-generated video or images — from independent creators and content studios to marketing teams and post-production professionals. The interface is designed to be approachable for newcomers while giving experienced users full control over model, resolution, duration, and generation parameters.

Question 3

Is Soragai available worldwide?

Accepted Answer

Yes. Soragai is accessible from anywhere. Payments are processed in EUR via Stripe, which supports major international cards.

Question 4

What AI models does Soragai support?

Accepted Answer

Soragai currently offers five models:

• Kling V3 Pro — cinematic video up to 1080p, 5–10s, supports image-to-video, audio, and multi-shot scenes
• Seedance 2.0 — video up to 720p, 5–10s, supports image-to-video
• Sora 2 — video up to 720p, 4–12s
• Sora 2 Pro — video up to 1080p, 4–12s
• Nano Banana Pro — image generation up to 4K, text-to-image and image editing

Question 5

How do I choose the right model?

Accepted Answer

If you need cinematic 1080p video with audio or multi-scene control, use Kling V3 Pro. For fast, narrative-driven clips, try Seedance 2.0. Sora 2 and Sora 2 Pro excel at physics-accurate, natural motion — Pro adds 1080p resolution. For still images up to 4K, Nano Banana Pro is the choice.

Question 6

What is prompt enhancement?

Accepted Answer

When you write a prompt, Soragai automatically enhances it using a model-specific AI system trained on cinematic principles — lighting, camera movement, color grading, depth of field, atmosphere, and more. This happens invisibly before generation. You can disable it if you prefer to work with your exact prompt.

Question 7

What is multi-shot generation?

Accepted Answer

Available for Kling V3 Pro (text-to-video), multi-shot lets you define 2–6 individual scenes in a single generation — each with its own prompt and duration. Total duration caps at 15 seconds. Great for narrative sequences or structured storytelling.

Question 8

Can I upload a reference image?

Accepted Answer

Yes. Kling V3 Pro, Seedance 2.0, and Nano Banana Pro all support image input — for image-to-video generation or image editing. You can upload a reference image directly in the generation wizard.

Question 9

What aspect ratios are supported?

Accepted Answer

Aspect ratios are selectable per generation in the wizard. Available options depend on the chosen model.

Question 10

How long does generation take?

Accepted Answer

Generation time varies by model and complexity — typically between 30 seconds and a few minutes. You can leave the page and come back; results are saved to your dashboard.

Question 11

How do credits work?

Accepted Answer

Credits are consumed per generation. The cost depends on the model, output duration or resolution, and whether features like audio are enabled. You can see the exact credit cost before submitting any generation.

Question 12

What do the subscription plans include?

Accepted Answer

Starter: €9.99/mo with 50 credits. Creator: €24.99/mo with 150 credits. Pro: €59.99/mo with 400 credits.

Question 13

What credit packs are available?

Accepted Answer

Small: 25 credits for €4.99. Medium: 80 credits for €13.99. Large: 250 credits for €37.99. XL: 700 credits for €89.99.

Question 14

What’s the difference between subscription credits and pack credits?

Accepted Answer

Subscription credits are included with your monthly plan and reset on each billing date. Pack credits are purchased separately, never expire, and are used only after your subscription credits run out.

Question 15

Do credits expire?

Accepted Answer

Subscription credits reset monthly. Pack credits never expire.

Question 16

Is there a free trial?

Accepted Answer

Every new account receives 15 free credits upon signup — no credit card required. Enough to run a few generations and evaluate the quality before committing to a plan.

Question 17

How much does a typical generation cost?

Accepted Answer

Video generations range from 6 to 54 credits depending on model, duration, and features. Image generations cost 1–2 credits. You’ll always see the exact cost before confirming a generation.

Question 18

What payment methods are accepted?

Accepted Answer

Soragai uses Stripe for all payments, supporting major credit and debit cards. Business customers can provide their VAT/tax ID at checkout.

Question 19

Can I cancel my subscription?

Accepted Answer

Yes, at any time. Your subscription remains active through the end of the current billing period — there are no prorated refunds, and no lock-in.

Question 20

Will I be warned before running out of credits?

Accepted Answer

Yes. When your total credit balance drops below 5, Soragai sends you a low-credits warning email so you can top up before your next generation.

Question 21

Can I use Soragai without a subscription?

Accepted Answer

Yes. You can purchase credit packs without a subscription plan and use them at your own pace. A subscription is the better value if you generate regularly.

Question 22

How do I reset my password?

Accepted Answer

Use the "Forgot password" link on the login page. A reset link will be sent to your registered email and is valid for 1 hour.

Question 23

Do I need to verify my email?

Accepted Answer

Email verification is encouraged but not required to use Soragai. You’ll see a reminder banner until your email is confirmed.

Question 24

What format are generated videos in?

Accepted Answer

Videos are delivered as MP4 files.

Question 25

What format are generated images in?

Accepted Answer

Images are delivered as PNG files.

Question 26

Where are my generations stored?

Accepted Answer

All outputs are stored on Soragai’s infrastructure and accessible anytime from your dashboard. You can download individual files or select multiple items for bulk download as a ZIP archive.

Question 27

Can I delete generations from my dashboard?

Accepted Answer

Yes. You can remove individual or multiple generations from your dashboard at any time. Removed items no longer appear in your history.

Question 28

How long are my files kept?

Accepted Answer

Details on file retention will be published in the Terms of Service. We’ll communicate any changes in advance.

Question 29

Is my data safe?

Accepted Answer

Soragai is built with security best practices: encrypted connections, secure authentication, and no exposure of your credentials or generated content to third parties. Payments are handled entirely by Stripe — we never store card details.

Question 30

Is Soragai GDPR compliant?

Accepted Answer

Soragai is operated under a Romanian legal entity (EU-based) and is built with GDPR compliance in mind. Full details will be available in the Privacy Policy and Terms of Service, currently under legal review.

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